Frequently Asked Questions

Welcome to our Frequently Asked Questions page, where we address common queries about our plumbing services. At TORAM, we understand that navigating plumbing issues can be daunting, which is why we're committed to providing clear and comprehensive answers to your questions.

FAQ

What services do you offer?

We provide a comprehensive range of plumbing services for both residential and commercial properties. This includes but is not limited to: leak repairs, pipe installations, drain cleaning, water heater installations and repairs, sewer line services, fixture replacements, and plumbing inspections
Are you licensed and insured?

Yes, we are fully licensed and insured. Our team of skilled technicians undergoes rigorous training and certification to ensure that they are equipped to handle any plumbing job safely and efficiently.
Do you offer emergency services?

Absolutely. We understand that plumbing emergencies can happen at any time, day or night. That's why we offer 24/7 emergency plumbing services to address urgent issues such as burst pipes, sewage backups, and water heater failures.
How quickly can you respond to emergency calls?

We strive to provide prompt emergency response times. Our goal is to have a technician at your location within the shortest possible time frame, typically the same day of your call.
What sets your company apart from others?

At TORAM, we distinguish ourselves through our commitment to excellence, reliability, and customer satisfaction. With years of industry experience, we bring expertise and professionalism to every job. Our focus on quality workmanship, transparent pricing, and personalized service sets us apart as a trusted partner for all your plumbing needs.
Do you offer maintenance services?

We offer preventative maintenance services to help homeowners and businesses avoid costly plumbing problems in the future. Our maintenance includes regular inspections, cleaning, and tune-ups to keep your plumbing system in optimal condition.
What areas do you serve?

We proudly serve Durham Region and the surrounding areas. Whether you're in Oshawa, Ajax, Whitby, Pickering, Courtice, Bowmanville, Newcastle or the outskirts, you can count on us for reliable plumbing services tailored to your specific needs.
How do I schedule an appointment?

Scheduling an appointment with us is easy. Simply give us a call or fill out the contact form on our website, and one of our friendly staff members will assist you in setting up a convenient appointment time.
What safety measures do you take during service calls?

The safety of our customers and technicians is our top priority. We adhere to all safety protocols and guidelines recommended by health authorities. Our technicians are equipped with personal protective equipment (PPE) and follow strict hygiene practices to ensure a safe and healthy working environment.